Symptoms
Pressing the Database button on the left panel when logged in as the customer displays an incorrect URL - https://hostname:8443/smb/database instead of https://hostname:8443/smb/database/list
As a result, the database list is empty.
Cause
Product issue:
-
#PPPM-13599 "Additional users restricted to accessing only one specific subscription can no longer see the list of all subscriptions of the customer."
Fixed in:- Plesk Obsidian 05 July 2022
- Plesk Obsidian 16 June 2022
Resolution
Please consider updating your server:
Workaround
If update is not possible for some reason you may try the following
workaround
As a workaround:
1. Connect to the server via SSH
2. Open the /usr/local/psa/admin/conf/panel.ini file in any text editor (for example, vi) - it will be created automatically in case it is missing:
# vi /usr/local/psa/admin/conf/panel.ini
3. Add the following block to the bottom of the file:
[navigation]
switchToAllWebspacesAfterCreation = false