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Knowledge Base

Unable to access Plesk: /opt/psa/admin/bin/dnsmng: not found

 
2022chrootdatabasednsinstall plesk

Symptoms

  • In an attempt to upgrade Plesk from 18.0.41 version to 18.0.42:

    ERROR: PleskUpgradeException: dnsmng failed: sh: 1: /opt/psa/admin/bin/dnsmng: not found (upgrade.php:46)
    0: /opt/psa/admin/plib/Upgrade/upgrade.php:46

  • After Plesk is inaccessible with the same error or:

    Server Error
    500 PleskUtilException
    dnsmng failed: sh: /usr/local/psa/admin/bin/dnsmng: No such file or directory

  • The bind9 component is either not installed on the server:

    # dpkg -l | grep bind9
    Empty Output

    Or the package plesk-dns-bind-driver is missing:

    # rpm -qa | grep bind
    bind-license-9.11.4-26.P2.el7_9.9.noarch
    bind-9.11.4-26.P2.el7_9.9.x86_64
    bind-utils-9.11.4-26.P2.el7_9.9.x86_64
    bind-export-libs-9.11.4-26.P2.el7_9.9.x86_64
    bind-libs-9.11.4-26.P2.el7_9.9.x86_64
    bind-chroot-9.11.4-26.P2.el7_9.9.x86_64
    bind-libs-lite-9.11.4-26.P2.el7_9.9.x86_64

  • Custom dnsConnector can be found in ServiceNodeConfiguration database table:

    # plesk db "select * from ServiceNodeConfiguration where section = 'dnsConnector'"
    +---------------+--------------+---------------+-----------------------------------------------------------------+
    | serviceNodeId | section | name | value |
    +---------------+--------------+---------------+-----------------------------------------------------------------+
    | 1 | dnsConnector | custom | true |
    | 1 | dnsConnector | custom_script | "/opt/psa/bin/extension" --exec slave-dns-manager slave-dns.php |
    +---------------+--------------+---------------+-----------------------------------------------------------------+

Cause

Product issue:

  • #PPPM-13466 "Plesk updates no longer fail on Plesk servers that do not have BIND installed and are using a different DNS server."
    Fixed in:

    • Plesk Obsidian 15 March 2022 (Linux)

Resolution

Please consider updating your server:

  • How to install Plesk updates

Workaround

If update is not possible for some reason you may try the following

workaround

The issue should be fixed in 18.0.42.1 on March 15, 2022.

As the workaround:

  1. Install bind9 component via Plesk > Tools & Settings > Updates> Add/Remove Components> BIND DNS server or using the plesk installer command:

    # plesk installer add --components bind

  2. Repair DNS configuration

    # plesk repair dns -y

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