Knowledge Base

AWStats web statistics page does not work as expected

Unable to open Web Statistics page for a domain:

404 Not Found
The requested URL /plesk-stat/webstat/current/index.html was not found on this server.

403 Forbidden You do not have permission to access this document.

This is the placeholder for Web statistics. If you see this page, that means that statistics for your server was not gathered yet, or bandwidth was not used. Statistics is typically set to run once every 24 hours. If you do not see a change to this page in the next 24 hours contact your server administrator for assistance.

Error: Not same number of records of BrowsersSearchIDOrder (202 entries) and BrowsersHashIDLib (203 entries without firefox,opera,chrome,safari,konqueror,svn,msie,netscape) in Browsers database. May be you updated AWStats without updating browsers.pm file or you made changed into browsers.pm not correctly. Check your file /usr/share/awstats/lib/browsers.pm is up to date.
Setup (‘/usr/local/psa/etc/awstats/awstats.example.com-http.conf’ file, web server or permissions) may be wrong.
Check config file, permissions and AWStats documentation (in ‘docs’ directory).
The file access_log.webstat does not get rotated and can consume a lot of disk space
Several images on https://www.example.com/plesk-stat/webstat/ page are not loaded with 404 or 403 errors:
Value for column “Number of visits” is always 0

Third-party AWStats package is installed:

# rpm -qi awstats |grep Packager
Packager : Fedora Project

Re-install AWStats from Plesk repository:

Warning: Recreation of configuration files for domains may lead to temporary inaccessibility of hosted websites.

Connect to the server using SSH
Create a backup of AWStats configuration:

# mkdir awstats_backup
# cp -r /etc/awstats/ awstats_backup
Exclude awstat packages from all third-party repositories in /etc/yum.repos.d directory. Add the line exclude=awstats* into the .repo files, and inside each repository block, for example:

# cat /etc/yum.repos.d/epel.repo
…
exclude=awstats*
[epel-debuginfo]
…
exclude=awstats*
[epel-source]
…
exclude=awstats*
Remove AWStats package:

# yum remove awstats
Install AWStats using Plesk installer
Recalculate statistics using:

# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ExecuteStatistics
# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ExecuteWebStatistics
Recreate configuration files for domains:

# plesk repair web -domains-only