Knowledge Base

Static files in Plesk protected directory are inaccessible: ERROR: 404 not found

Symptoms

When accessing static files (JS, images CSS) contained in a Protected directory or its subdirectories in Plesk, the following error is shown:

ERROR: 404 not found

Error code 500 may also be displayed.
Proxy Mode is enabled in Domains > example.com > Hosting & DNS tab > Apache & nginx Settings.
Smart Static Files Processing is enabled in Domains > example.com > Hosting & DNS tab > Apache & nginx Settings

Cause

Product issue:

#PPPM-13942 "It is now possible to access files in password-protected directories when âSmart static files processingâ and âProxy modeâ are enabled in the âApache & nginxâ settings."
Fixed in:
- Plesk Obsidian 18.0.52 25 April 2023 (Linux)

Resolution

Please consider updating your server:

How to install Plesk updates

Workaround

If update is not possible for some reason you may try the following

workaround

1. Log into Plesk.

2. Go to Domains > example.com > Hosting & DNS tab > Apache & nginx Settings.

3. Disable Smart static files processing or enable Serve static files directly by nginx.

Note: when enabling Serve static files directly by nginx, mod_rewrite rules will not be applied

Related Posts

NGINX vs Apache – Which Is the Best Web Server in 2023?

Setting up Your Ideal Web Development Environment With Plesk Essentials

Why Do You Need PHP FastCGI Process Manager?

Knowledge Base

On Plesk Obsidian for Windows, installing Plesk updates and creating domains fails: Unable to remove product ‘modsecurity’, String must not be empty

Unable to install Plesk updates: Some database entries related to Panel IP addresses are corrupted

How to set default index type for a domain in Plesk Obsidian

Increased memory usage by PHP-CGI processes on server after Plesk update

Hosting Wiki