Plesk shows: example.com_webmail.conf: SSLCACertificateFile: file ‘/usr/local/psa/var/certificates/certxxxXXX’ does not exist or is empty

Symptoms

• Plesk Home page shows:

  PLESK_ERROR: New configuration files for the Apache web server were not created due to the errors in configuration templates: Syntax error on line 52 of /etc/httpd/conf/plesk.conf.d/webmails/example.com_webmail.conf: SSLCACertificateFile: file ‘/usr/local/psa/var/certificates/certxxxXXX’ does not exist or is empty . Detailed error descriptions were sent to you by email.

• plesk repair web -y command fails with the same error.

• Domains show Default web server page.

• Domains > example.com > SSL/TLS certificates shows that CA part of certificate is missing (pale icon)

Cause

This is a Plesk bug ID #PPP-48796 which is planned to be fixed in future Plesk updates.

Resolution

As a workaround, apply the following steps:

1. Login to Plesk.

2. Disable certificate for webmail in Domains > example.com> Mail Settings > SSL/TLS certificate

3. Login to the server via SSH.

4. Reconfigure all domains:

   # plesk repair web -y

5. Upload or issue new certificate for example.com: Domains > example.com > SSL/TLS certificates