Symptoms
Mailboxes of a subscription with suspended owner / subscription / domain are not migrated by Plesk Migrator with the following error message:
Unable to create mail account '[email protected]' in subscription 'example.com': Command execution failed on the local server with non-zero exit code.
command: /usr/local/psa/bin/mail --create [email protected] -mailbox true -passwd '' -cp-access true -ignore-nonexistent-options
exit code: 1
stdout:
stderr: There is no DSMail service for domain with id = 2
Cause
This is a Plesk Migrator bug with ID PMT-5002, which has already been fixed in Plesk Migrator version 2.25.2.
Resolution
- Log in to Plesk on the destination server.
- Navigate to Tools & Settings > Migration & Transfer Manager and click on the active migration.
- Re-sync the affected subscriptions including business objects.