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Knowledge Base

Log Browser extension stuck in loading state: 110: Connection timed out

 
2022applications extensionsextensionsfastcgihttp

Symptoms

  • Log Browser extension stuck in loading state
  • After a while the Log Browser page becomes blank with an error in DevTools (F12):

    GET https://203.0.113.2:8443/modules/log-browser/index.php/api/read-log-list?page=999999999&items=1000&filterDateFrom=1659456000&filterDateTo=1659542399 504 (Gateway Time-out)

  • With error in /var/log/sw-cp-server/error_log:

    [error] 6637#0: *6708 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 203.0.113.3, server: , request: "GET /modules/log-browser/index.php/api/read-log-list?page=999999999&items=1000&filterDateFrom=1659456000&filterDateTo=1659542399 HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "203.0.113.2:8443", referrer: "https://203.0.113.2:8443/modules/log-browser/index.php/index/index"

Cause

Product issue:

  • #EXTPLESK-3898 "The extension now works faster because it retrieves only a fair number of log records instead of retrieving them all from the server."

    Fixed in:

    • Log Browser 1.4.0 05 October 2022

Resolution

Please consider updating your server:

  • How to update Plesk extensions

Workaround

If update is not possible for some reason you may try the following

workaround

As a temporary workaround increase the overall timeout values as explained in the article:

  • https://plesk-new.zendesk.com/hc/en-us/articles/12377534030871-An-operation-fails-in-Plesk-upstream-timed-out-110-Connection-timed-out-while-reading-response-header-from-upstream

Additionally, the mail log file can be checked via ssh using the below command:

# tail -fn0 /var/log/maillog

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