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Knowledge Base

License key is terminated (Error code: 2): how to reactivate Plesk license purchased from Plesk Online Store?

 
360emailgolicense keymy plesk

Question

  • My license is terminated, is it possible to reactivate it?
  • I want to reinstate my Plesk subscription
  • When I try to activate my Plesk license key I see an error:

    This license key is detected as terminated. No further actions with this license key are allowed (Error code: 2)

Answer

Platform 360:

  1. Login to Platform 360 and go to "All licenses" tab.
  2. Search for required key and click "Reactivate"
  3. Review the price, and either confirm or update your payment method.
  4. Once the invoice is received, the license will be automatically restored (this process may take up to 2 hours).

Via Cleverbridge email:

You can also reactivate the license using the provided link. Simply open the cancellation confirmation email from Cleverbridge and click the link.

 

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