Note: To get invoices please follow instructions from this article. To change billing details, please follow instructions from here.Â
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Your license billing date can be found at My Plesk. When logged in My Plesk, check the next billing date:
- Â If it is in the past, the license is not paid.Â
Email notification regarding unpaid order is sent from cleverbridge AG to the email address used for the license purchase. In order to process the payment follow the instructions from this email. - If it is in the future, the license is paid.
Invoices are being sent from cleverbridge AG to the email address used for the license purchase after each successful transaction.
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If any assistance is required please contact Plesk Sales team.
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2. I am a Plesk Partner.
If the license was purchased in Key Administrator/Partner Central account, please contact Plesk Billing department or your Sales Representative for assistance.
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3. I have a license from another company.
In case you are using Plesk product through a hosting provider or purchased license through a Plesk reseller, please contact the company that provides you with your Plesk software for assistance.