Symptoms
When creating a user or changing mail settings in Plesk, the following error is encountered:
There is no mail service for domain with id = 1. It must be created before call update
Error: There is no DSMail service for domain with id = 1
Cause
The Mail service entry is missing in the psa database for one of the domains due to a database inconsistency or missing mail service
Resolution
For Linux
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Open Tools&Settings > Updates and Upgrades to make sure that all components were installed, including mail server. Make sure that mail service is enabled in Tools&Settings > Mail Server Settings:
Note: even if mail service is enabled, disable it and enable again.
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Connect to the server via SSH.
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Activate the Mail service for the domain via CLI in order to re-generate the correct entries in the database.
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Single domain:
# plesk bin domain --update example.com -mail_service true
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All the domains:
# plesk db -Ne "select name from domains" | xargs -i plesk bin domain -u {} -mail_service true 2>/dev/null
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For Windows
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Open Tools & Settings > Updates and Upgrades to make sure that all components were installed, including mail server. Make sure that mail service is enabled in Tools&Settings > Mail Server Settings:
Note: even if mail service is enabled, disable it and enable again.
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Connect to the server via RDP.
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Activate the Mail service for the domain via CLI in order to re-generate the correct entries in the database.
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Single domain:
C:> plesk bin mail --update-service example.com -status enabled
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All the domains:
Download, unpack and run the script from the attachment.
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with