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Knowledge Base

Domain log viewer in Plesk interface loads endlessly when Node.js is installed for the domain

 
change logdomainsinterfacejsnode js

Symptoms

  • The domain log viewer in Domains > example.com > Logs continues to load indefinitely and eventually a timeout error that is similar to the following may appear:

    Maximum execution time of 600 seconds exceeded (PhpFopen.php:106)

  • Node.js (also known as NodeJS) is installed on the domain and its logs are enabled
  • Increasing the timeout just leads to endless loading
  • The log files in /var/log/passenger/ have sizes of 100MB or more

Cause

This issue is tied to the following known product issues:
#PPPM-13826 "Timeout when opening Logs menu in the website dashboard"
#PPPM-14003 "Passenger writes excessive logs"

The bugs above will be resolved in future versions of Plesk and can be tracked in the Change Log for Plesk Obsidian.

Resolution

As a workaround, the Node.js logs can be disabled in the Plesk GUI by editing the Plesk panel.ini configuration file and adding the following section:

[ext-nodejs]
showApplicationLogs = false

Note: The Phusion Passenger log files still exist and their contents can be viewed in the /var/log/passenger/ directory of your server via command-line tools.

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