Symptoms
On a Plesk server with AlmaLinux/RHEL 9 operating system, creating backups to remote storage (FTP or cloud) both in the Plesk interface and CLI fails:
Unable to create the remote backup: Cannot update digest: error:030000BD:digital envelope routines::update error
# /usr/local/psa/bin/pleskbackup server --output-file=/tmp/backup/plesk-backup/plesk-backup.20241113 -v > /tmp/backup/plesk-backup/plesk-backup.20241113.log
.....
<message severity="error">
<description>Unable to create the remote backup: Cannot update digest: error:030000BD:digital envelope routines::update error</description>
......
The backup failed with errors!
The same error is found in the log file /var/log/plesk/PMM/backup-<timestamp>/backup.log.
Cause
Product issue:
-
#PPPM-14674 "Fixed the issue where, on Red Hat Enterprise Linux 9 servers, creating a backup in via the CLI failed with the âUnable to create the remote backup: Cannot update digest: error:030000BD:digital envelope routines::update errorâ error."
Fixed in:- Plesk Obsidian 18.0.65 Update 2 26 November 2024 (Linux)
Resolution
Workaround
If update is not possible for some reason you may try the following
workaround
Until the bug is fixed, as a workaround please download and apply the patch:
-
Connect to the server using SSH.
-
Download the archive with the patched file and unpack it:
# wget https://support.plesk.com/hc/en-us/article_attachments/28003215511447/pmm-ras-rhel-alma-9.x-plesk-18.0.6x.tgz && tar -xzvf pmm-ras-rhel-alma-9.x-plesk-18.0.6x.tgz
-
Back up the original file and replace it with the patched one:
# cp -ap /usr/local/psa/admin/sbin/pmm-ras{,.original} && mv -f pmm-ras /usr/local/psa/admin/sbin/pmm-ras