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Knowledge Base

Troubleshooting – Repairing Plesk Installation

 
advanced administration guide wintroubleshootingdnsdomainshosting

By using Plesk Reconfigurator, you can check and repair Plesk
installation that is malfunctioning due to misconfiguration of one or
more of its components.

The following problems can be identified and corrected by using the
Repair Plesk Installation option:

  • problems with mail delivery caused by user-made changes in DNS server
    addresses
  • misconfigurations of system user accounts or groups used by Plesk to
    access system objects
  • malfunction of Plesk’s services
  • misconfigurations in user access permissions for files and folders on
    server disks and hosting folders
  • miscalculations of disk space usage by individual domains and
    subdomains

To check and repair Plesk installation, follow these steps:

  1. Log in to the Plesk-managed server as a user with administrator
    rights by using Remote Desktop.
  2. In the Windows Start menu, select All Programs > Plesk >
    Plesk Reconfigurator. The Reconfigurator application window
    opens.
  3. Select the Repair Plesk installation option.
  4. Select repairing actions that you want to perform by using
    checkboxes. See the following table for explanation of each check and
    repair option.
  5. Click Check. Reconfigurator automatically performs the following
    tasks:

    • Corrects the problems with mail delivery caused by the changes
      made to DNS server addresses.
    • Restores system accounts used by Plesk to manage the server.
    • Checks and corrects Plesk settings and system account used to run
      and manage various Plesk services.
    • Resets security settings for files and folders.
    • Checks and corrects ownership of files and folders and
      recalculates disk space usage by individual domains and subdomains
      accordingly.

Check & Repair options

Option Description
Plesk Mail Server DNS settings from network adapters are applied to mail server;
network name localhost is added to the relay list.
User Accounts Used by Plesk

During the full repair, Reconfigurator performs the following
tasks:

  • checks if Windows user accounts psaadm, tomcat4,
    ASPNET, and groups psacln, and psaserv exist and
    creates them if they do not exist.
  • Restores…
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