Plesk mail antivirus settings show a blank page: Unable to find row by field name with value premium-av

Symptoms

• The antivirus section of the mail server settings shows a blank page at Tools & Settings > Mail Server Settings > Antivirus

• These entries are logged to the panel log: /var/log/plesk/panel.log

  ERR [panel] Unable to find row by field name with value kaspersky-av in Modules table.

• Plesk fails to create email accounts

  Unable to find row by field name with value premium-av in Modules table.#0 /usr/local/psa/admin/plib/pm/Context.php(152): Db_Table_Abstract->getOneByField('name', 'premium-av') #1 /usr/local/psa/admin/plib/Application/Controller/Action/Helper/Navigation.php(242): pm_Context::getModuleInfo() #2

Cause

A leftover package of the deprecated Kaspersky antivirus is still installed.

Resolution

Uninstall the Kaspersky package from the system.

1. Connect to the server over SSH

2. Run this command to remove the Kaspersky package

   • RHEL/CentOS-based

     # rpm -e --nodeps psa-kav8

   • Debian/Ubuntu-based

     # dpkg -r --force-depends psa-kav8