Knowledge Base

Unable to upload database with phpMyAdmin: Script timeout passed or 504 Gateway Timeout is shown

Symptoms

When trying to upload a database in phpMyAdmin more than 500M, getting the error.

PLESK_ERROR: Script timeout passed, if you want to finish import, please resubmit same file and import will resume.

ERROR: Maximum execution time of 300 seconds exceeded (DBIMysqli.php:262)

localhost:8443/domains/databases/phpMyAdmini/export.php
The site cannot be reached
The webpage at https://localhost:8443/domains/databases/phpMyAdmini/export.php might be temporarily down or it may have moved permanantly to a new web address
Err_Invalid_response

Cause

The error occurs because of a huge file and the restoration process fails with timeout.

Resolution

Starting from Plesk 12.5, it is possible to import databases via Plesk.

Browse to Home > Domains > example.com > Databases and use importing functionality:

If it does not fit some needs proceed with the following solutions.

Solution 1

Increase the ‘ExecTimeLimit’ value:

Linux:

Login to the server over SSH
Create the file config.inc.php.
For Plesk Onyx and Plesk Obsidian below 18.0.30:

# cp -p /usr/local/psa/admin/htdocs/domains/databases/phpMyAdmin/libraries/config.default.php /usr/local/psa/admin/htdocs/domains/databases/phpMyAdmin/config.inc.php

For Plesk Obsidian 18.0.30 and above:

# cp -p /usr/local/psa/phpMyAdmin/libraries/config.default.php /usr/local/psa/phpMyAdmin/config.inc.php
Increase the value of $cfg['ExecTimeLimit'] in config.inc.php created on step 2:
```
$cfg['ExecTimeLimit'] = 3600;
```
Increase the settings in /etc/sw-cp-server/config to avoid ‘504 Gateway Timeout’ error:
```
fastcgi_read_timeout 3600;
fastcgi_send_timeout 3600;
```
Restart sw-cp-server:

# service sw-cp-server restart

Note: if the issue still persist, the browser cache should be cleared.

Windows:

Login to the server over RDP.
Create the file config.inc.php
For Plesk Onyx and Plesk Obsidian below 18.0.30:
Copy the content of %plesk_dir%adminhtdocsdomainsdatabasesphpMyAdminlibrariesconfig.default.php to %plesk_dir%adminhtdocsdomainsdatabasesphpMyAdminconfig.inc.php.

For Plesk Obsidian 18.0.30 and above:
Copy the content of %plesk_dir%phpmyadminlibrariesconfig.default.php to %plesk_dir%phpmyadminconfig.inc.php.
Increase the value of $cfg['ExecTimeLimit'] in config.inc.php created on step 2:
```
$cfg['ExecTimeLimit'] = 3600;
```

Solution 2

Upload the database via command prompt:

Linux:

Login to the server over SSH.
Upload the database dump to the server (any of the convenient ways).
Restore the database:

# MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin db_name < /path/to/database_dump

Windows:

Login to the server over RDP.
Upload the database dump to the server.
Restore the database:

C:> “%plesk_dir%MySQLbinmysql.exe” -u DBUSER -p******** -P 3306 DATABASENAME < .pathtomysql_backup.sql