Unable to start BIND DNS server in Plesk for Linux: “zone NS has no address records (A or AAAA)” or “zone has no NS records”

Symptoms

• When starting the DNS Server (BIND) service at Tools & Settings > Services Management, the operation fails with:

  Unable to start service: Unable to manage service by dnsmng: ('start', 'dns'). Error:

• When starting the BIND DNS service via SSH, the operation fails with an unclear error:

  # systemctl status named-chroot.service
  ...
  systemd[1]: named-chroot.service: control process exited, code=exited status=1
  systemd[1]: Failed to start Berkeley Internet Name Domain (DNS).
  systemd[1]: Unit named-chroot.service entered failed state.
  systemd[1]: named-chroot.service failed

• The following error messages are reported by the named configuration file syntax checking tool:

  • on CentOS/RHEL-based distributions:

    # /usr/sbin/named-checkconf -t /var/named/chroot -z /etc/named.conf | grep -v "loaded serial"

  • on Debian/Ubuntu-based distributions:

    # /usr/sbin/named-checkconf -t /var/named/run-root -z /etc/named.conf | grep -v "loaded serial"

  named-checkconf: zone example.com/IN: NS 'ns1.example.com' has no address records (A or AAAA)
  named-checkconf: zone example.com/IN: NS 'ns2.example.com' has no address records (A or AAAA)
  named-checkconf: zone example.com/IN: not loaded due to errors.
  named-checkconf: _default/example.com/IN: bad zone

  ---

  named-checkconf: zone example.com/IN: has no NS records
  named-checkconf: zone example.com/IN: not loaded due to errors.
  named-checkconf: _default/example.com/IN: bad zone

Cause

Resolution

Workaround

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