Skip to content
  • Solutions
    By Role
    • For Developers
    • For Content Managers
    • For Agencies
    • For IT Admins
    • For Web Hosters
    • For Developers
    • For Content Managers
    • For Agencies
    • For IT Admins
    • For Web Hosters
    By Infrastructure
    • Overview
    • AWS
    • Microsoft Azure
    • Alibaba Cloud
    • Google Cloud Platform
    • Vultr
    • Overview
    • AWS
    • Microsoft Azure
    • Alibaba Cloud
    • Google Cloud Platform
    • Vultr
    • Digital Ocean
    • Linode
    • Upcloud
    • Oracle
    • OVH
    • Digital Ocean
    • Linode
    • Upcloud
    • Oracle
    • OVH
  • Product
    • Plesk Features
    • Plesk Editions
    • What’s new
    • Pricing
    • Roadmap
    • Lifecycle Policy
    • Extensions Catalogue
  • Pricing
  • Extensions
    Featured Extensions
    • SocialBee
    • WP Toolkit
    • Sitejet Builder for Plesk
    • SEO Toolkit
    • Joomla! Toolkit
    • Premium Email
    • Email Security
    • SocialBee
    • WP Toolkit
    • Sitejet Builder for Plesk
    • SEO Toolkit
    • Joomla! Toolkit
    • Premium Email
    • Email Security
    Bundles and packs:
    • Business and Collaboration Edition
    • WP pack
    • Hosting pack
    • Power pack
    • Language pack
    • Business and Collaboration Edition
    • WP pack
    • Hosting pack
    • Power pack
    • Language pack

    See all Extensions

  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
  • Pricing
  • Solutions
    • By Role
      • For Developers
      • For Content Managers
      • For Agencies
      • For IT Admins
      • For Web Hosters
    • By Infrastructure
      • Overview
      • Plesk on Amazon Web Services (AWS & Lightsail)
      • Microsoft Azure
      • Alibaba Cloud
      • Google Cloud Platform
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
      • Oracle
      • OVH
  • Products
  • Pricing
  • Extensions
    • Featured Extensions
      • SocialBee
      • WP Toolkit
      • Sitejet Builder for Plesk
      • SEO Toolkit
      • Joomla! Toolkit
      • Premium Email
      • Email Security
    • Bundles and packs:
      • Business and Collaboration Edition
      • WP pack
      • Hosting pack
      • Power pack
      • Language pack
      • See all Extensions
  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate Program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
  • Pricing
  • Solutions
    • By Role
      • For Developers
      • For Content Managers
      • For Agencies
      • For IT Admins
      • For Web Hosters
    • By Infrastructure
      • Overview
      • Plesk on Amazon Web Services (AWS & Lightsail)
      • Microsoft Azure
      • Alibaba Cloud
      • Google Cloud Platform
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
      • Oracle
      • OVH
  • Products
  • Pricing
  • Extensions
    • Featured Extensions
      • SocialBee
      • WP Toolkit
      • Sitejet Builder for Plesk
      • SEO Toolkit
      • Joomla! Toolkit
      • Premium Email
      • Email Security
    • Bundles and packs:
      • Business and Collaboration Edition
      • WP pack
      • Hosting pack
      • Power pack
      • Language pack
      • See all Extensions
  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate Program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
Plesk 360 login
Free Trial

Knowledge Base

Unable to remove a customer: getServiceDescription() on a non-object (Aps.php:288)

 
backupdatabaseemailphpplesk service interface

Symptoms

  • Unable to remove a customer or change email in Customers page:

    Call to a member function getServiceDescription() on a non-object (Aps.php:288)

  • The affected customer is suspended and does not own any subscriptions on the server.

Cause

Orphaned records in Plesk database.

Resolution

  1. Log into Plesk.

  2. Find username of the affected customer in Customers > JDoe > Username. For the example below, it will be jdoe.

  3. Connect to the server via SSH/via RDP.

  4. Create Plesk database backup.

  5. Access Plesk database.

  6. Find orphaned records of the username jdoe:

    # SELECT id, login, email, roleId, ownerId FROM smb_users WHERE login = 'jdoe';
    +----+----------+-----------------------+--------+---------+
    | id | login    | email                 | roleId | ownerId |
    +----+----------+-----------------------+--------+---------+
    | 69 | jdoe     | example.com           | 253    | 64      |
    +----+----------+-----------------------+--------+---------+

    # SELECT * FROM smb_userServicePermissions WHERE userId = 69;
    +-----+--------+---------------------+
    | id  | userId | servicePermissionId |
    +-----+--------+---------------------+
    | 111 | 69     | 332                 |
    +-----+--------+---------------------+

    # SELECT * FROM smb_servicePermissions WHERE id = 332;
    +-----+-------------------+-------------------+----------------+----------+---------+
    | id  | serviceInstanceId | serviceProviderId | permissionCode | class    | status  |
    +-----+-------------------+-------------------+----------------+----------+---------+
    | 332 | 171               | 1                 | admin          | singular | removed |
    +-----+-------------------+-------------------+----------------+----------+---------+

    # SELECT * FROM smb_serviceInstances WHERE id = 171;
    +-----+-------------+-------------------+--------------------------------------+
    | id  | description | serviceProviderId | externalId                           |
    +-----+-------------+-------------------+--------------------------------------+
    | 171 | WordPress   | 1                 | d2191b72-0954-4bbe-8ded-da005b2b5178 |
    +-----+-------------+-------------------+--------------------------------------+

  7. Remove orphaned records:

    # delete from smb_serviceInstances WHERE id = 171;

    # DELETE FROM smb_servicePermissions WHERE id = 332;

    # DELETE FROM smb_userServicePermissions WHERE userId = 69;

Tweet
Share
Share
Email
0 Shares
Read the full article
Related Posts

Ruby on Rails vs PHP: Which one’s right for your needs?

Read More »

You Are Always Safe When You Have an Up-To-Date Plesk Backup

Read More »

Plesk with Centralized Database and Network File System

Read More »
Knowledge Base

Unable to send email via PHP on a Plesk server: Rejecting message: system user uid=’XXXX’ is not allowed to send mail

Read More »

An operation fails in Plesk: upstream timed out (110: Connection timed out) while reading response header from upstream

Read More »

Unable to activate or suspend a domain in Plesk: Some fields are empty or contain an improper value. (’email’ = ”)

Read More »

Unable to access Plesk GUI: Access denied for user ‘admin’@’localhost’ (using password: YES)

Read More »

Hosting Wiki

  • Server Redundancy
  • Bare Metal Server
  • Backup
  • PhpMyAdmin
  • phpPgAdmin
  • Oracle VM Server
  • Server Virtualization Software
  • Windows Server
  • PHP
  • WordPress
  • Plesk
  • SQL database
  • NoSQL Database
  • Web Server
  • DNS Server
  • SSH
  • Email Autoresponder
  • Email Alias
  • Email Virus Protection
  • Email Forwarding
X-twitter Linkedin Youtube Reddit Github
  • Product
  • Login
  • Pricing
  • Editions
  • For Partners
  • Partner Program
  • Contributor Program
  • Affiliate Program
  • Plesk University
  • Company
  • Blog
  • Careers
  • Events
  • About Plesk
  • Our Brand
  • Resources
  • User and Admin guides
  • Help Center
  • Migrate to Plesk
  • Contact Us
  • Hosting Wiki
  • Forum
  • Legal
  • Legal
  • Privacy Policy
  • Imprint

© 2025 WebPros International GmbH

Part of the WebPros®  Family