Unable to create a subscription in Plesk: the IP pool is empty

Symptoms

• When a reseller or customer tries to create a subscription or change an IP address, the following error is shown:

  Error: Unable to create a subscription: the IP pool is empty.

• The following error is shown upon the attempt to create a subscription on Plesk Multi Server:

  There are no service nodes ready for subscription provisioning.

• Unable to set Hosting Type to Website at Plesk > Domains > example.com > Hosting Settings. The following error is shown:

  external error: no service node specified.

Cause

• There are no free IP addresses allocated to a reseller.
• There is no shared IP address at Plesk > Tools & Settings > IP addresses.

Resolution

To make it possible for a reseller or customer to create subscriptions, do one of the following actions as a Plesk administrator:

1. Log into Plesk.

2. Go to Tools & Settings > IP addresses > your_ip_address and make it Shared.

   Note: if Plesk Multi Server is used, do the same for all service nodes.

3. Add an additional dedicated IP address to the server if a dedicated address required.

   Note: if required, go to Resellers/Clients > John Doe > IP Addresses - Add IP Address.