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Knowledge Base

Unable to access domain hosted on Plesk server: ERR_NETWORK_ACCESS_DENIED

 
dnsdomainshostedhostingip

Symptoms

  • Accessing a website example.com hosted on a Plesk server fails:

    ERR_NETWORK_ACCESS_DENIED


    ERR_CONNECTION_TIMED_OUT

    Accessing this website's web statistics page http://example.com/plesk-stat/webstat/ or the maillist page for http://list.example.com fails with the same error.

  • In Plesk in Domains > example.com > DNS Settings, NS records point to an external DNS hosting.

  • The IP address 203.0.113.2 is set for the domain example.com in Plesk.

    However, the A record for example.com returns different IP address:

    # dig example.com
    ...
    ;; QUESTION SECTION:
    ;example.com. IN A
    ;; ANSWER SECTION:
    example.com. 3599 IN A 203.0.113.3

Cause

The A record for example.com within the external DNS hosting does not point to the Plesk server.

Resolution

On the external DNS hosting, change the value of the A record for example.com (and also for subdomains like list.example.com if necessary) so it points to the IP address of the Plesk server.

Read the full article
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