Server shows “no data received” or is not showing in 360 Monitoring

Symptoms

A server shows "no data received" or is not showing in 360 Monitoring

Cause

The file /etc/agent360-token.ini on the server is empty or contains incorrect data

Resolution

1. Connect to the server via SSH

2. Adjust the file /etc/agent360-token.ini by setting the correct user and server IDs:

   [DEFAULT]
   user = 64...abc1
   server = 64...def2

   Note: The value for user can be taken from User ID under 360 Monitoring > profile icon on the top-right corner > Profile.
   The value for server can be taken from the URL under 360 Monitoring > Servers > server_name (https://monitoring.platform360.io/server/64...def2/overview).

3. Restart the service:

   # systemctl restart agent360