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Knowledge Base

Plesk provides error on update: Package tzdata is not configured yet.

 
cacheinstallation upgradeosserverssh

Symptoms

  • While trying to update system package in Tools & Settings > System Updates, the error like below appears in /var/log/plesk/systemupdatestool.log:

    INFO: pum is called with arguments: ['--check']
    ERROR: Exited with returncode 1.
    The following packages have been unpacked but not yet configured.
    They must be configured using dpkg --configure or the configure
    menu option in dselect for them to work:
    pp18.0.61-bootstrapper Plesk v18.0.61 Bootstrapper
    The following packages are only half configured, probably due to problems
    configuring them the first time. The configuration should be retried using
    dpkg --configure <package> or the configure menu option in dselect:
    tzdata time zone and daylight-saving time data

  • Server uses Ubuntu as OS

  • Attempt to configure the tzdata package provides another error:

    # dpkg --configure tzdata
    Setting up tzdata (2024a-0ubuntu0.22.04.1) ...
    dpkg: error processing package tzdata (--configure):
    installed tzdata package post-installation script subprocess returned error exit status 10
    Errors were encountered while processing:
    tzdata

  • The /etc/localtime is linked to a zone that doesn't work in new version of tzdata package (CET for example):

    # ll /etc/localtime
    lrwxrwxrwx 1 root root 23 Mar 31 18:54 /etc/localtime -> /usr/share/zoneinfo/CET

    # cat /etc/timezone
    CET

Cause

Ubuntu bug with ID #2070285.

Resolution

Until the bug is fixed, the following steps can be used as a workaround on Ubuntu servers affected by the issue:

1. Connect to the server via SSH

2. Unlink the /etc/localtime file, and create a new timezone link (make sure to use the required timezone, Europe/Paris is used only as example):

# unlink /etc/localtime && ln -s /usr/share/zoneinfo/Europe/Paris /etc/localtime

3. Rewrite /etc/timezone with a valid (new timezone) content:

# printf "Europe/Paris" > /etc/timezone

4. Re-install the tzdata package:

# dpkg -r --force-depends tzdata

# dpkg -i /var/cache/apt/archives/tzdata_2024a-0ubuntu0.22.04.1_all.deb

5. Configure the failed update from /var/log/plesk/systemupdatestool.log (pp18.0.61-bootstrapper package):

# dpkg --configure pp18.0.61-bootstrapper

6. Check if the issue is resolved by using the following command:

# plesk sbin pum --check

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