Symptoms
-
Plesk Premium Antivirus cannot update nor during a scheduled update, nor manually with the following error:
# /opt/drweb/update.pl
ERROR: Dr.Web Updater: failed to download files ! - Firewall does not block connection to Dr.Web server:
# curl updates.drweb.com
#
Cause
Maintenance on the update servers.
Resolution
-
Connect to the server via SSH;
-
Download the attached list of working update servers and put it in the
/var/drweb/bases/
folder:# wget https://support.plesk.com/hc/en-us/article_attachments/12377118481687/custom.drl
# wget https://support.plesk.com/hc/en-us/article_attachments/12377118498711/signature.asc
# cp custom.drl /var/drweb/bases/
# cp signature.asc /var/drweb/bases/ -
Run the update:
# /opt/drweb/update.pl