Symptoms
-
Plesk Migrator shows the following warning after subscription migration:
Plesk restore report problem:
Execution of /usr/local/psa/admin/plib/api-cli/domain_pref.php --update example.com -webmail -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occurred while updating domain settings: Cannot manage webmail settings: domain has subdomain 'webmail' -
The domain with the name
webmail.example.com
exists on the source server.
Cause
It is expected behavior when the subscription on the source server has a domain with the webmail. prefix.
Plesk automatically creates a DNS record webmail.example.com
for the domain. So it is no needed to create a subdomain with the webmail. prefix.
Resolution
- Log in to the source panel.
- Remove the domain
webmail.example.com
. - Log in to Plesk on the target server
- Remove the failed subscription.
- Re-migrate the subscription once again.