Knowledge Base

Cannot update master IP address for slave DNS zone in Plesk: DNS Inconsistent zone : The NS record IN NS has no address records (A or AAAA)

Cannot update master IP address for slave DNS zone or delete an NS record at Domains > example.com > DNS Settings:

PLESK_ERROR: “Error: Inconsistent zone “example.com”: The NS record “example.com. IN NS ns1.example.com.” has no address records (A or AAAA).; The NS record “example.com. IN NS ns2.example.com.” has no address records (A or AAAA).”

Cause

Plesk database inconsistency.

Resolution

Log into Plesk;
Navigate to Domains > example.com > DNS Settings and click on Switch to Master.
Click on Add Record and add the A or AAAA record for the NS from the error message and press OK:
Press Update to update the DNS zone.
Click on Switch to Slave and then on Add Record in order to specify the IP address of the primary (master) DNS server.
Click Ok and then Update.