Knowledge Base

Error while accessing System Updates: Unable to get packages list

An error is shown while accessing Tools & Settings > System Updates:

Error: Unable to get packages list: INFO: pum is called with arguments: ['--list', '--repo-info', '--json'] ERROR: ERROR: Exited with returncode 1.
After clicking Recheck Now button in Tools & Settings > Update Settings an error is received:

Error: Unable to receive update information for the package(s)
Checking packages with the Plesk CLI utility pum a similar error is received:

# plesk sbin pum --check
INFO: pum is called with arguments: ['--check']
ERROR:
ERROR: Exited with returncode 1.
exit status 1
The following messages can be found in the/var/log/plesk/install/autoinstaller3.logfile:

Reading package lists...
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:61 and /etc/apt/sources.list.d/tortix-common.list:1
W: Target Packages (main/binary-i386/Packages) is configured multiple times in /etc/apt/sources.list:61 and /etc/apt/sources.list.d/tortix-common.list:1
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:61 and /etc/apt/sources.list.d/tortix-common.list:1
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:61 and /etc/apt/sources.list.d/tortix-common.list:1
W: Failed to fetch https://repo.cloudradar.io/dists/all/InRelease Could not resolve 'repo.cloudradar.io'

Misconfiguration of repositories on the server with duplicated or unresolvable sources are set.

Connect to the server via SSH
Comment the lines with duplicate and/or discontinued repositories from the error messages by prepending the # symbol like below example. Vi editor can be used for this:

# cat /etc/apt/sources.list.d/cloudradar.list
#deb https://repo.cloudradar.io all utils
Update the package sources with the following command:

# apt update