Knowledge Base

WP Toolkit stuck at 0% when installing a new instance

Symptoms

The installation of a WordPress instance stuck on Downloading and Unpacking:
The following errors can be found in the /var/log/plesk/panel.log with enabled debug:

DEBUG [extension/wp-toolkit] Downloading of WordPress 5.4 package will performed at 3 attempts.
DEBUG [extension/wp-toolkit] Start attempt 1 to download package using URL: https://wordpress.org/wordpress-5.4.zip
INFO [extension/wp-toolkit] Acquire lock 'download_package_wordpress-5.4.zip'

Cause

Because of the network issues (WP Toolkit could not download the package due to low speed), the necessary WordPress installation package can not be downloaded.

Resolution

For Linux

Connect to the server via SSH
Download the package manually using any method
Move the package to /usr/local/psa/var/modules/wp-toolkit/packages/ and changed the ownership to the correct one:

# mv wordpress-5.4.zip /usr/local/psa/var/modules/wp-toolkit/packages/wordpress-5.4.zip

# chown psaadm:psaadm /usr/local/psa/var/modules/wp-toolkit/packages/wordpress-5.4.zip
Cancel the stuck tasks
Remove the "lock" files:

# rm -rf /usr/local/psa/var/modules/wp-toolkit/locks/*