Symptoms
-
Plesk Installer hangs on the
products.inf3
file downloading or fails with one of the following messages:Warning: There are no products for your operating system
( 'Debian' 'Linux' '10.13' 'x86_64' ) available from the selected source
Checking for installed packages...
File downloading products.inf3:
ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://parallels.mirrors.ovh.net/parallels/products.inf3:
The requested URL returned error: 404Can't process versions.inf3: Failed to download the package http://parallels.mirrors.ovh.net/parallels/products.inf3:
The requested URL returned error: 404 -
Operating system installed on the server has not reached its End of Life (EOL) and is listed among the Currently Supported OSes here.
Cause
A custom repository for Plesk packages is configured in the file /root/.autoinstallerrc
:
SOURCE = https://autoinstall-archives.plesk.com
This repository may be either unreachable or not actual for the current OS.
Resolution
Enable default Plesk repository:
-
Connect to the Plesk server via SSH.
-
Rename the repository file:
# mv /root/.autoinstallerrc /root/.autoinstallerrc.bak