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Knowledge Base

Unable to remove WordPress instance via Applications: Permission denied

 
applications extensionsdebugdomainsphpserver

Symptoms

  • Unable to remove WordPress instances via Domains > example.com > Applications > Remove:

    Permission Denied


    Page just reloads with no errors

  • In some cases, the process finishes with the message below, but the WordPress instance is still shown:

    {"status":"success"}

  • The following error can be observed with debug enabled in %plesk_dir%adminlogsphp_error.log:

    2019-06-19 21:45:55] ERR [extension/wp-toolkit] An error occurred when dispatching action 'removeAction': Permission denied
    [2019-06-19 21:45:55] DEBUG [extension/wp-toolkit] pm_Exception: Permission denied
    file: C:Program Files (x86)ParallelsPleskadminplibmoduleswp-toolkitlibraryControllerAction.php

  • Attempts to remove the instance return {"status":"success"} on a blank page in a browser

Cause

This issue is reported as bug ID EXTWPTOOLK-3043 which will be fixed in future updates.

Resolution

Until the issue is resolved, the following workaround can be applied:

When the instance is shown in WP Toolkit

  1. Log into Plesk.
  2. Remove instance via WP Toolkit

When the instance is not shown in WP Toolkit

  1. Connect to the server via SSH

  2. Run the following command to find the ID of the instance:

    # plesk ext wp-toolkit --list |grep example.com |awk {'print $1"t"$7'}
    365 http://example.com/old

  3. Remove the instance with the following command. Use the ID from step 2. as value after -instance-id:

    # plesk ext wp-toolkit --detach -instance-id 365

  4. Remove the WordPress related files of the removed instance in the file system

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