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Knowledge Base

Unable to install WordPress: Unable to download the WordPress package from wordpress.org

 
applications extensionscachegohttpslinux

Symptoms

  • Unable to install WordPress for a domain in Plesk, the process fails with the error:

    Unable to download the WordPress 6.0.1 package from https://wordpress.org/. Please try again later or contact the server administrator.

  • After execution of the scheduled task below, WordPress instances are marked as quarantined:

    /usr/local/psa/admin/bin/php -dauto_prepend_file=sdk.php '/usr/local/psa/admin/plib/modules/wp-toolkit/scripts/instances-auto-update.php'

Cause

The wordpress.org website was offline and due to this update/scan operations could not be finished properly in WP Toolkit.

Resolution

Apply one of the solutions below:

For one WP instance

  1. Log into Plesk.
  2. Go to WordPress > example.com.
  3. Press the refresh button that is highlighted on the screenshot below:
    exampe_border.png

For all WP instances on Linux server

  1. Log into the server via SSH. 
  2. Run the following script:

    # for j in $(plesk ext wp-toolkit --list | awk '(NR>1)' | awk {'print $1'}); do plesk ext wp-toolkit --clear-cache -instance-id $j; done

For all WP instances on Windows server

  1. Log into the server via RDP.
  2. Start a command prompt as an Administrator.
  3. Execute the command:

    C:> powershell

  4. Run the commands below one by one to reset cache for all WP instances:

    PS plesk ext wp-toolkit --list > C:wplist.txt

    PS Get-Content C:wplist.txt | Foreach {($_ -split 's+',4)[1]} | findstr -v ID > C:wplistids.txt

    PS foreach ($j in get-content C:wplistids.txt) { plesk ext wp-toolkit --clear-cache -instance-id $j"}}

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