Symptoms
- Unable to open the Plesk > Tools & Settings > Updates & Upgrades (Updates) page, with the error below:
This site can’t be reached
ERR_CONNECTION_TIMED_OUT - The Updates & Upgrades (Updates) page successfully opens via
https://203.0.113.2:8447
link( where203.0.113.2
is the server IP address). - Using the DNS Checker utility it can be found that the DNS of the server hostname is hosted on the Cloudflare side:
Cause
The Cloudflare does not support proxy over 8447 port.
Resolution
Solution I
1. Log into Plesk using the server IP address instead of the server hostname, the link should be as shown below:
https://203.0.113.2:8443
2. Go to Tools & Settings > Updates & Upgrades (Updates) page.
Solution II
Directly access Updates & Upgrades (Updates) via Internet browser using the link below:
https://203.0.113.2:8447