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Knowledge Base

Plesk SQL Server / MySQL / MariaDB service fails to start: GetDiskFreeSpace(C:,…) failed – OS error number 5

 
databasedatabasesfile permissionsmariadbmysql

Symptoms

  • Plesk is not accessible with the error:

    Type Zend_Db_Adapter_Exception
    Message SQLSTATE[HY000] [2002] No connection could be made because the target machine actively refused it
    File Abstract.php
    Line 144

    or websites that use MySQL database fail to load.

  • Plesk SQL Server / MySQL / MariaDB service fails to start. The following error messages appear in
    C:Program Files (x86)PleskDatabasesMySQLdata<hostname>.err
    :

    [ERROR] InnoDB: GetDiskFreeSpace(C:,...) failed - OS error number 5
    [ERROR] InnoDB: os_file_get_status() failed on '.ibdata1'. Can't determine file permissions

Cause

Plesk SQL Server / MySQL / MariaDB system user does not have required file/folder permissions.

Resolution

Repair the disk permissions using Plesk Reconfigurator:

  1. Connect to the Plesk server via RDP.

  2. Start Plesk Reconfigurator at Windows Start > All Programs > Plesk.

  3. In Plesk Reconfigurator, click Correct disk permissions.

  4. Select C: drive (or the drive where MySQL databases are located) and click Set.

  5. Wait for the process to complete.

 

 

 

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