“no data received” alerts on 360 Monitoring: Failed to submit collection: certificate verify failed

Symptoms

• In 360 Monitoring dashboard, server is reporting the alert "no data received".

• The following error can be seen on /var/log/agent360.log log file every minute:

  2024-12-20 15:43:50,272 ERROR Failed to submit collection: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:897)

• Server connects successfully to 360 Monitoring ingest server:

  # openssl s_client -connect ingest.monitoring360.io:443
  CONNECTED(00000003)

Cause

Missing python package pip-system-certs.

Resolution

1. Connect to the server via SSH

2. Install package as root user:

   # pip3 install pip-system-certs

3. Restart agent360 service:

   # systemctl restart agent360

4. Wait for 15 minutes and check the dashboard again.