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Knowledge Base

How to install SSL certificate purchased through Plesk online store

 
applications extensionsdomainsgohostinghosting provider

Question

  • I purchased SSL certificate In Plesk online store and cannot install it
  • I need SSL key file
  • I need SSL pem file
  • I cannot install SSL certificate 
  • I have received invoice from Cleverbridge but not the certificate file

Answer

To continue with the certificate installation please do the following:

  • Log in to Plesk 
  • Go to Websites & Domains > your domain and then click the 'SSL/TLS Certificates' button
  • Follow the instructions on that screen

 

If it does not work, your following options depend on the level of your permissions on Plesk server:

1) If you are Plesk server administrator and can provide access to the server

  • Contact Plesk technical support

2) If you do not have administrative access to the server, please refer to the options below:

  • ask your hosting provider to contact Plesk support
  • get a refund for SSL certificate order at https://support.cleverbridge.com/hc/en-us > contact a support specialist

 

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