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Knowledge Base

Additional PHP settings are not updated in phpinfo() page for a Plesk hosted domain on CloudLinux server

 
applications extensionscloudlinuxcloudlinux supportdomainsextensions

Symptoms

  • Additional and/or custom PHP settings at Domains > example.com > PHP Settings are not applied to the domain. e.g. memory_limit.

  • Going to Domains > example.com > PHP Settings > View the phpinfo() page > The phpinfo() page shows that the Loaded Configuration File is a server-wide PHP configuration file:

    • OS PHP: /etc/php.ini

    • If Plesk PHP is used: /opt/plesk/php/X.X/etc/php.ini

      * Where X.X is the PHP version, for example: /opt/plesk/php/7.2/etc/php.ini

  • Plesk is installed on a CloudLinux OS server.

  • Going to LVE Manager > Selector tab (It might be necessary to click on the icon mceclip0.png) > this is found set to Native.

  • CageFS is installed and enabled for the domain subscription's user :

    # cagefsctl --user-status johndoe
    Enabled

Cause

CageFS restricts the domain system user to use the server-wide PHP configuration not allowing any additional or custom setting.

Resolution

Note: In case CageFS is needed to be enabled for the system user, contact CloudLinux Support Team to get recommendations on its configuration.

  • Disable CageFS for the domain system user:

    Via Plesk GUI

    1. Log in to Plesk GUI

    2. Go to Extensions > My Extensions > CageFS > Find and select the enabled system user > Click on << to disable CageFS for the user:

    mceclip1.png

    Via SSH

    1. Connect to the server via SSH

    2. Disable CageFS for the Plesk subscription's user:

      # cagefsctl --disable johndoe

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