Symptoms
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A website is asking for a username and a password. When clicking Cancel, one of the following errors appear in a web-browser:
Authentication required
401 Authorization Required
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When opening the phpinfo() page at Domains > example.com > PHP Settings > View the phpinfo() page, the following error message is shown in Plesk:
Error: Unable to retrieve information about the PHP configuration.
Cause
The website's Document Root ("/") is protected either at Domains > example.com > Password-Protected Directories or in the .htaccess file (Linux).
As a result, website visitors unable to see the website content without authorization.
Resolution
Apply one of the following solutions:
Solution I: Disable the password protection for the Document Root ("/") of the website
Solution II: Add a user in Plesk and allow him to access the website with the password
with