Knowledge Base

Managing Subscriptions

Earlier in this guide we spoke about service plans. In short, while a
service plan is a template that contains resources and permissions, a
subscription is a copy of a service plan assigned to a customer account.
Owning a subscription enables a customer to use one or more services
(for example, to host a website or use mail) if the subscription
includes the corresponding resources and permissions.

To create a subscription for one of your customers, go to Customers,
click the name of the customer that will be the owner of the
subscription, then Subscriptions > Add Subscription.

To see a list of all subscriptions, go to Subscriptions. You can
perform the following operations here:

To create a new subscription for your personal use, click Add
Subscription. You can use this subscription, for example, to
establish your online presence. Note that resources used for your
personal subscriptions count against the limits imposed by your
reseller plan (for example, if your reseller plan includes 30
websites, creating a website of your own will decrease the number of
websites you can resell to your customers by one).
To change the hosting plan for one or more subscriptions, select the
checkboxes next to the names of subscriptions you want to switch to a
different plan and click Change Plan. You can change the hosting
plan, as well as add or remove add-on plans assigned to the
subscription.
To change the owner of one or more subscriptions, select the
checkboxes next to the names of subscriptions whose ownership you
want to change and click Change Subscriber. You can take
ownership of the selected subscriptions or assign them to any other
customer account.
To suspend or reactivate one or more subscriptions, select the
checkboxes next to the names of subscriptions whose status you want
to change and click either Change Status > Suspend or
Change Status > Activate. Note that as long as a subscription
is suspended, all websites associated with it are also suspended.
To remove one or more subscriptions, select the checkboxes next to
the names of subscriptions you want to remove and click Remove.

Note: Removing a subscription will remove all websites associated with it
as well. All backups created at the level of this subscription are
deleted from the Plesk storage.

To change the properties of a subscription, go to Subscriptions and
click the name of the subscription whose properties you want to change.
You can perform the following operations here: