Can’t connect via FTP: 530 User cannot log in, home directory inaccessible

Symptoms

• Unable to connect to a domain on Plesk over FTP

  Response: 530 User cannot log in, home directory inaccessible.
  Error: Critical error: Could not connect to the server

• Repairing the FTP server shows the domain resolves to a different IP address

  # plesk repair ftp -y
  Checking all domain names resolve to appropriate IP addresses
  The domain name example.com resolves to another IP address (203.0.113.2) ... [WARNING]

• The server has several IP addresses

Cause

The wrong IP address is assigned to the domain in its hosting settings.

Resolution

1. Log in to Plesk

2. Go to Domains > example.com > Hosting & DNS > Hosting

3. Select the IP address that actually resolves to the domain

4. Press OK to save the changes