Skip to content
  • Solutions
    By Role
    • For Developers
    • For Content Managers
    • For Agencies
    • For IT Admins
    • For Web Hosters
    • For Developers
    • For Content Managers
    • For Agencies
    • For IT Admins
    • For Web Hosters
    By Infrastructure
    • Overview
    • AWS
    • Microsoft Azure
    • Alibaba Cloud
    • Google Cloud Platform
    • Vultr
    • Overview
    • AWS
    • Microsoft Azure
    • Alibaba Cloud
    • Google Cloud Platform
    • Vultr
    • Digital Ocean
    • Linode
    • Upcloud
    • Oracle
    • OVH
    • Digital Ocean
    • Linode
    • Upcloud
    • Oracle
    • OVH
  • Product
    • Plesk Features
    • Plesk Editions
    • What’s new
    • Pricing
    • Roadmap
    • Lifecycle Policy
    • Extensions Catalogue
  • Pricing
  • Extensions
    Featured Extensions
    • SocialBee
    • WP Toolkit
    • Sitejet Builder for Plesk
    • SEO Toolkit
    • Joomla! Toolkit
    • Premium Email
    • Email Security
    • SocialBee
    • WP Toolkit
    • Sitejet Builder for Plesk
    • SEO Toolkit
    • Joomla! Toolkit
    • Premium Email
    • Email Security
    Bundles and packs:
    • Business and Collaboration Edition
    • WP pack
    • Hosting pack
    • Power pack
    • Language pack
    • Business and Collaboration Edition
    • WP pack
    • Hosting pack
    • Power pack
    • Language pack

    See all Extensions

  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
  • Pricing
  • Solutions
    • By Role
      • For Developers
      • For Content Managers
      • For Agencies
      • For IT Admins
      • For Web Hosters
    • By Infrastructure
      • Overview
      • Plesk on Amazon Web Services (AWS & Lightsail)
      • Microsoft Azure
      • Alibaba Cloud
      • Google Cloud Platform
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
      • Oracle
      • OVH
  • Products
  • Pricing
  • Extensions
    • Featured Extensions
      • SocialBee
      • WP Toolkit
      • Sitejet Builder for Plesk
      • SEO Toolkit
      • Joomla! Toolkit
      • Premium Email
      • Email Security
    • Bundles and packs:
      • Business and Collaboration Edition
      • WP pack
      • Hosting pack
      • Power pack
      • Language pack
      • See all Extensions
  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate Program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
  • Pricing
  • Solutions
    • By Role
      • For Developers
      • For Content Managers
      • For Agencies
      • For IT Admins
      • For Web Hosters
    • By Infrastructure
      • Overview
      • Plesk on Amazon Web Services (AWS & Lightsail)
      • Microsoft Azure
      • Alibaba Cloud
      • Google Cloud Platform
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
      • Oracle
      • OVH
  • Products
  • Pricing
  • Extensions
    • Featured Extensions
      • SocialBee
      • WP Toolkit
      • Sitejet Builder for Plesk
      • SEO Toolkit
      • Joomla! Toolkit
      • Premium Email
      • Email Security
    • Bundles and packs:
      • Business and Collaboration Edition
      • WP pack
      • Hosting pack
      • Power pack
      • Language pack
      • See all Extensions
  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate Program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
Plesk 360 login
Free Trial

Knowledge Base

Mailbox size in Plesk UI differs from the actual size on disk

 
dovecotmailmailboxplesk for linuxtechnical questions

Symptoms

  • Mail users receive Mailbox usage exceeded mail notifications that indicate they have gone over the quota limits, even though the mailbox directory size indicates that they have not done so
  • Mailbox shows the incorrect size in Plesk UI that differs from the size of the directory /var/qmail/mailnames/example.com/jdoe
  • The file /var/qmail/mailnames/example.com/jdoe/Maildir/maildirsize contains wrong data about the size of the mailbox
  • Mailbox directory/var/qmail/mailnames/example.com/jdoe/Maildir contains one or several additional folders starting with .INBOX

Cause

Invalid mailbox subfolders.  A mail client that is used to manage the mailbox creates several ".INBOX" (for example .INBOX.Drafts .INBOX.Sent .INBOX.Trash) directories, which results in Dovecot calculating mail disk usage more than once and it therefore creates an inaccurate maildirsize.

This Dovecot bug with ID DOP-1336 is recognized officially in the following official thread:
subject:"Re: [BUG?] Double quota calculation when special folder is present"

Resolution

Rename the .INBOX folders in the used mail client to folders that would not start with .INBOX in order to resolve this issue.

Tweet
Share
Share
Email
0 Shares
Read the full article
Related Posts

New Kolab Release 2: Plesk Premium Email Anti-spam Integration

Read More »

My Plesk User Experience (2): Lessons learned from testing Plesk Onyx

Read More »

My Plesk User Experience (1): Easy Starts and Common Issues

Read More »
Knowledge Base

Mail delivery does not work: do not list domain in BOTH mydestination and virtual_mailbox_domains

Read More »

Email header analysis reports SPF failed for localhost IP on mail sent from Plesk hosted mailbox: SPF Authentication : SPF Failed for IP – 127.0.0.1

Read More »

Can’t access mail: Warning: Inotify instance limit for user exceeded

Read More »

Websites on Plesk server are slow or show error 500 or PHP mail cannot be sent: ap_pass_brigade failed

Read More »

Hosting Wiki

  • QMAIL
  • Dovecot
  • Sendmail
  • Linux
  • Plesk
  • Email Autoresponder
  • Mailing Lists
  • Email Alias
  • Email Virus Protection
  • Email Forwarding
  • Webmail
X-twitter Linkedin Youtube Reddit Github
  • Product
  • Login
  • Pricing
  • Editions
  • For Partners
  • Partner Program
  • Contributor Program
  • Affiliate Program
  • Plesk University
  • Company
  • Blog
  • Careers
  • Events
  • About Plesk
  • Our Brand
  • Resources
  • User and Admin guides
  • Help Center
  • Migrate to Plesk
  • Contact Us
  • Hosting Wiki
  • Forum
  • Legal
  • Legal
  • Privacy Policy
  • Imprint

© 2025 WebPros International GmbH

Part of the WebPros®  Family