Skip to content
  • Solutions
    By Role
    • For Developers
    • For Content Managers
    • For Agencies
    • For IT Admins
    • For Web Hosters
    • For Developers
    • For Content Managers
    • For Agencies
    • For IT Admins
    • For Web Hosters
    By Infrastructure
    • Overview
    • AWS
    • Microsoft Azure
    • Alibaba Cloud
    • Google Cloud Platform
    • Vultr
    • Overview
    • AWS
    • Microsoft Azure
    • Alibaba Cloud
    • Google Cloud Platform
    • Vultr
    • Digital Ocean
    • Linode
    • Upcloud
    • Oracle
    • OVH
    • Digital Ocean
    • Linode
    • Upcloud
    • Oracle
    • OVH
  • Product
    • Plesk Features
    • Plesk Editions
    • What’s new
    • Pricing
    • Roadmap
    • Lifecycle Policy
    • Extensions Catalogue
  • Pricing
  • Extensions
    Featured Extensions
    • SocialBee
    • WP Toolkit
    • Sitejet Builder for Plesk
    • SEO Toolkit
    • Joomla! Toolkit
    • Premium Email
    • Email Security
    • SocialBee
    • WP Toolkit
    • Sitejet Builder for Plesk
    • SEO Toolkit
    • Joomla! Toolkit
    • Premium Email
    • Email Security
    Bundles and packs:
    • Business and Collaboration Edition
    • WP pack
    • Hosting pack
    • Power pack
    • Language pack
    • Business and Collaboration Edition
    • WP pack
    • Hosting pack
    • Power pack
    • Language pack

    See all Extensions

  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
  • Pricing
  • Solutions
    • By Role
      • For Developers
      • For Content Managers
      • For Agencies
      • For IT Admins
      • For Web Hosters
    • By Infrastructure
      • Overview
      • Plesk on Amazon Web Services (AWS & Lightsail)
      • Microsoft Azure
      • Alibaba Cloud
      • Google Cloud Platform
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
      • Oracle
      • OVH
  • Products
  • Pricing
  • Extensions
    • Featured Extensions
      • SocialBee
      • WP Toolkit
      • Sitejet Builder for Plesk
      • SEO Toolkit
      • Joomla! Toolkit
      • Premium Email
      • Email Security
    • Bundles and packs:
      • Business and Collaboration Edition
      • WP pack
      • Hosting pack
      • Power pack
      • Language pack
      • See all Extensions
  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate Program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
  • Pricing
  • Solutions
    • By Role
      • For Developers
      • For Content Managers
      • For Agencies
      • For IT Admins
      • For Web Hosters
    • By Infrastructure
      • Overview
      • Plesk on Amazon Web Services (AWS & Lightsail)
      • Microsoft Azure
      • Alibaba Cloud
      • Google Cloud Platform
      • Vultr
      • DigitalOcean
      • Linode
      • UpCloud
      • Oracle
      • OVH
  • Products
  • Pricing
  • Extensions
    • Featured Extensions
      • SocialBee
      • WP Toolkit
      • Sitejet Builder for Plesk
      • SEO Toolkit
      • Joomla! Toolkit
      • Premium Email
      • Email Security
    • Bundles and packs:
      • Business and Collaboration Edition
      • WP pack
      • Hosting pack
      • Power pack
      • Language pack
      • See all Extensions
  • For Partners
    • Plesk Contributor Program
    • Plesk Partner Program
    • Affiliate Program
    • Plesk University
  • Help Center
    • Documentation
    • Professional Services
    • Support
    • Contact Us
    • Wiki
    • Forum
  • Plesk 360 login
  • Free Trial
Plesk 360 login
Free Trial

Knowledge Base

Unable to select the Atomic Advanced (bought from Plesk) ruleset for ModSecurity when Security Pack and Advanced ModSecurity licenses are used: distributed_update Invalid user credentials

 
applications extensionsfirewallgolicense keylicense management

Symptoms

  • An attempt to select Atomic Advanced (bought from Plesk) ruleset in ModSecurity fails with the following error:

    Failed to install the ModSecurity rule set: modsecurity_ctl failed: gpg: key 4520AFA9: "Atomicorp (Atomicorp Official Signing Key) [email protected]" not changed
    ...
    Authorization failed attempting to download an update.
    The username or password may be invalid, or your license may be expired.
    ...
    [1;31m3 303 Core::distributed_update Invalid user credentials
    [0m203.0.113.2
    stderr:
    Unable to download tortix rule set

  • Under Tools & Settings > License Management > Additional License Keys licenses for Server and Site Security Pack and Advanced ModSecurity Rules by Atomicorp are shown as installed.

Cause

The license for Advanced ModSecurity Rules by Atomicorp is included in Server and Site Security Pack, so the separate license for ruleset causes the conflict.

Resolution

Remove the license key for Advanced ModSecurity Rules by Atomicorp ruleset. Note: replace Advanced ModSecurity Rules by Atomicorp with Server and Site Security Pack in the instructions below if it's functionality is not required:

  1. Log in to Plesk.
  2. Go to Tools & Settings > License Management > Additional License Keys, select the Advanced ModSecurity Rules by Atomicorp license and click Remove.
  3. Go to Tools & Settings > Web Application Firewall (ModSecurity) > Settings, select any free version and click OK to re-read the configuration
  4. On Tools & Settings > Web Application Firewall (ModSecurity) > Settings, select the Atomic Advanced (bought from Plesk) ruleset and click OK or Apply button to install the ruleset.
  5. Contact Plesk Customer Success Team to terminate the license for Advanced ModSecurity Rules by Atomicorp ruleset.
Tweet
Share
Share
Email
0 Shares
Read the full article
Related Posts

How to Host a Go App on Plesk

Read More »

WordPress Firewall – Why Do You Need One?

Read More »

Your Server Management Portal is Getting a Makeover

Read More »
Knowledge Base

Unable to activate Atomic Professional ModSecurity ruleset in Plesk: Unable to download tortix rule set

Read More »

Email notification is sent every day from KernelCare cron task: The IP 203.0.113.2 was already used for trialing

Read More »

Unable to install/retrieve Plesk license: The current Plesk license cannot be used with the X.X.X.X IP address because the license is bound to another IP

Read More »

How to upgrade MySQL 5.5 to 5.6/5.7 or MariaDB 5.5 to 10.x on Linux

Read More »

Hosting Wiki

  • Django
  • Content Security Policy ( CSP )
  • Server Redundancy
  • Google Cloud CDN
  • AMP
  • Bare Metal Server
  • Oracle VM Server
  • Server Virtualization Software
  • Windows Server
  • Linux
  • MongoDB
  • Plesk
  • Web Server
  • DNS Server
  • Firewall
X-twitter Linkedin Youtube Reddit Github
  • Product
  • Login
  • Pricing
  • Editions
  • For Partners
  • Partner Program
  • Contributor Program
  • Affiliate Program
  • Plesk University
  • Company
  • Blog
  • Careers
  • Events
  • About Plesk
  • Our Brand
  • Resources
  • User and Admin guides
  • Help Center
  • Migrate to Plesk
  • Contact Us
  • Hosting Wiki
  • Forum
  • Legal
  • Legal
  • Privacy Policy
  • Imprint

© 2025 WebPros International GmbH

Part of the WebPros®  Family