Symptoms
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Unable to remove WordPress instances via Domains > example.com > Applications > Remove:
Permission Denied
Page just reloads with no errors
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In some cases, the process finishes with the message below, but the WordPress instance is still shown:
{"status":"success"}
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The following error can be observed with debug enabled in
%plesk_dir%adminlogsphp_error.log:2019-06-19 21:45:55] ERR [extension/wp-toolkit] An error occurred when dispatching action 'removeAction': Permission denied
[2019-06-19 21:45:55] DEBUG [extension/wp-toolkit] pm_Exception: Permission denied
file: C:Program Files (x86)ParallelsPleskadminplibmoduleswp-toolkitlibraryControllerAction.php -
Attempts to remove the instance return
{"status":"success"}on a blank page in a browser
Cause
This issue is reported as bug ID EXTWPTOOLK-3043 which will be fixed in future updates.
Resolution
Until the issue is resolved, the following workaround can be applied:
When the instance is shown in WordPress Toolkit
- Log into Plesk.
- Remove instance via WordPress Toolkit
When the instance is not shown in WordPress Toolkit
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Connect to the server via SSH
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Run the following command to find the ID of the instance:
# plesk ext wp-toolkit --list |grep example.com |awk {'print $1"t"$7'}
365 http://example.com/old -
Remove the instance with the following command. Use the ID from step 2. as value after
-instance-id:# plesk ext wp-toolkit --detach -instance-id 365
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Remove the WordPress related files of the removed instance in the file system
with