Symptoms
-
Unable to remove WordPress instances via Domains > example.com > Applications > Remove:
PLESK_ERROR: Permission Denied
OR
Page just reloads with no errors.
- In some cases, the process finishes with the message below, but the WordPress instance is still shown as unremoved:
{"status":"success"}
-
The following error can be observed with debug enabled in
%plesk_dir%adminlogsphp_error.log
:2019-06-19 21:45:55] ERR [extension/wp-toolkit] An error occurred when dispatching action 'removeAction': Permission denied
[2019-06-19 21:45:55] DEBUG [extension/wp-toolkit] pm_Exception: Permission denied
file: C:Program Files (x86)ParallelsPleskadminplibmoduleswp-toolkitlibraryControllerAction.php - Attempt to remove the instance just returns
{"status":"success"}
on the blank page in a browser
Cause
This issue is reported as bug ID EXTWPTOOLK-3043 which will be fixed in future updates.
Resolution
- Log into Plesk.
- Remove instance via WP Toolkit.