Unable to issue the Let’s Encrypt certificate in Plesk: Detail: Order’s status (“pending”) is not acceptable for finalization

Symptoms

• Unable to issue the Let's Encrypt certificate:
  

  Detail: Order's status ("pending") is not acceptable for finalization

Cause

This is a Plesk bug with the ID #EXTLETSENC-1169, which will be fixed in future updates.

Resolution

Until the bug is fixed, the following steps can be applied as a workaround:

1. Log into the server via SSH

2. Search for the file under/usr/local/psa/var/modules/letsencrypt/ordersusing the domain name:

   # grep -r "example.com" /usr/local/psa/var/modules/letsencrypt/orders
   /usr/local/psa/var/modules/letsencrypt/orders/73e9346c3fc065d13305183342f962c17b0bed5c.json

3. Remove the json files found in output of the command on step 2:

   # rm -f /usr/local/psa/var/modules/letsencrypt/orders/73e9346c3fc065d13305183342f962c17b0bed5c.json

4. Log into Plesk

5. Reissue the Let's Encrypt SSL certificate at Domains > example.com > SSL/TLS Certificates