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Knowledge Base

Unable to install Plesk via Web Installer: unable to parse private key: ssh: no key found

 
install pleskinstallation upgradeplesk for linuxserverssh

Symptoms

  • Unable to start Plesk installation at Plesk Web Installer  > Install Automatically on a Server. The following error is shown:

    Cannot connect to ssh host 203.0.113.2: unable to parse private key: ssh: no key found


    Private SSH key is invalid

  • The SSH private key option was chosen and a .PPK file was specified.

Cause

Incorrect SSH file: A .PPK file can only be launched and used by PuTTY.

Resolution

Convert the .PPK file to the supported one (.PEM).

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