Symptoms
The Plesk upgrade process fails with the following error message:
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Upgrade to Obsidian 18:
Installing packages
Upgrading Plesk URL protection module...
Failed to install 'C:ProgramDataPleskInstallercachepoolreleasePLESK-WIN_18.0.21_1598dist-windowsplesk-urlprotection.msi': Fatal error during installation. (Error code 1603)
Action '' failed with error 1603(0x00000643)
ERROR: The installation of the package 'plesk-urlprotection' failed with code 1603. (upgrade: Upgrading Plesk URL protection module...) -
Upgrade to Onyx 17.8:
Installing packages
Upgrading Plesk URL protection module...
Failed to install 'C:ParallelsInstallerparallelsPANEL-WIN_17.8.11dist-windowsplesk-urlprotection.msi': Fatal error during installation. (Error code 1603)
ERROR: The installation of the package 'plesk-urlprotection' failed with code 1603. (upgrade: Upgrading Plesk URL protection module...)
Cause
IIS hangs during the package installation.
Resolution
The following workaround will allow installation of this package to upgrade Plesk.
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Connect to the Plesk server over RDP
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Start a Command Prompt
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Stop IIS:
Warning: Plesk and websites will be offline while IIS is stopped.
iisreset /stop
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Install
plesk-urlprotectionfrom the installer cache:Note: Modify the path to the
plesk-urlprotectionpackage with the version to installmsiexec /i "C:ProgramDataPleskInstallercachepoolreleasePLESK-WIN_18.0.66_16007dist-windowsplesk-urlprotection.msi" /L*V "C:plesk_urlprotection_installation_debug_OBSIDIAN.txt" AUTOINSTALLER=1
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Start IIS:
iisreset /start
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Connect to the Plesk server over RDP
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Download
plesk-urlprotection -
Start a Command Prompt
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Stop IIS:
Warning: Plesk and websites will be offline while IIS is stopped.
iisreset /stop
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Install
plesk-urlprotection:Note: Modify the path to the
plesk-urlprotectionpackage if it is differentmsiexec /i "C:UsersAdministratorDownloadsplesk-urlprotection.msi" /L*V "C:plesk_urlprotection_installation_debug.txt" AUTOINSTALLER=1
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Start IIS:
iisreset /start