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Knowledge Base

Migration fails: Failed to migrate service plan of this subscription.

 
backupbackup restore migrationbusinessdatabasehosting

Symptoms

  • Migration fails:

    Failed to migrate service plan of this subscription.

    and

    Failed to create hosting plan 'my Plan'
    Plesk error [1007]: Template with name my Plan already exists

  • On the source server there is a service plan "my Plan" and on the destination server there is a service plan "my plan". So the name of plans is the same on source and target servers, but contains upper-case letters on one server only.

Cause

This is a Plesk bug PMT-1218 that will be fixed in future product updates (Reseller's, customer's logins, service plan's names and some another business objects are treated case-sensitive).

Resolution

  1. Login to the destination server via SSH/RDP.

    Note: The commands below are identical for Linux and Windows.

  2. Create backup of psa database:

    # plesk db dump psa > psa.sql

  3. Rename service plan on the destination server so that it is spelled exactly as on the source server:

    # plesk db "update Templates set name='my Plan' where name='my plan'"

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