Symptoms
-
Attempt to buy an extension in Extensions menu provides error 403
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Plesk log (
/var/log/plesk/panel.log) doesn't show any related errors even with debug mode enabled
Cause
Misconfiguration in our Key Administration system.
Resolution
We are currently investigating the issue.
As a temporary workaround, it is possible to buy extensions at https://www.plesk.com/extensions page. For example, the direct link to the Plesk Email Security is here: https://store.plesk.com/1404/purl-ext-email-security?cond=0.
Note: It will be required to specify Plesk license number from Tools & Settings > License Information, and also press Retrieve Keys button in the same menu after purchase.
Click on a section to expand
A workaround to purchase certificates
1. Copy the raw purchase URL from the browser, for example:
https://store.plesk.com/1404/purl-ext-sectigo-instantSSL?&x-pleskurl=https%3A%2F%2Fhostname.plesk.com%3A8443%2Fmodules%2Fsslit%2Findex.php%2Findex%2Fproxy%3Fsite_id%3D1%26dom_id%3D1%26reload%3D1&x-activation-data=ABCDEFGXYJKLMNOPQRSTUVWXYZ01234567890
2. Remove the &x-pleskurl=... block so the URL looks as follows:
https://store.plesk.com/1404/purl-ext-sectigo-instantSSL?&x-activation-data=ABCDEFGXYJKLMNOPQRSTUVWXYZ01234567890
And paste the edited link back into the browser to access the payment window.