How to send a Plesk technical report and get its ID

Question

How to send a Plesk technical report and get its ID?

Answer

A Plesk technical report can be sent either via Plesk or a command-line interface directly from the server.

Note: A Plesk technical report contains only technical information. No private data is included.

 

Sending a technical report via the Plesk interface

1. Go to Tools & Settings > Support > select Generate a technical report before contacting support > click Next.

   

2. In the next window, click Send Report.

   

3. Get your report ID.

   

 

Sending a technical report via a command-line interface

1. Connect to a Plesk server via SSH/RDP.

2. Run the command below to generate and send a technical report (on Windows Server, start a command prompt as an Administrator):

   MYSQL_LIN: plesk bin report –send

3. When the command execution is completed, get your report ID:

   MYSQL_LIN: Your report ID: TR-PLSK-48887 Contact Plesk support and provide this ID to get help

 

Additional Information

• Plesk Technical Reports | Plesk Obsidian documentation