Question
The customer’s subscription is suspended due to overuse.
How to notify the customer about that and allow him to decrease the usage?
Answer
In case the subscription is already suspended, domain management through Plesk becomes unavailable. The customer should ask the assistance of Plesk Server Admin.
Alternatively, it is possible to configure notification when disk space (traffic) usage reaches specified value when overuse policy is set to Overuse is not allowed or Overuse of disk space and traffic is allowed at Service Plans > service_plan_name > Resources.
- Notify when disk space usage reaches
- Notify when traffic usage reaches
Or it can be set up under subscription level Plesk > Subscriptions > example.com > Customize:
With the aforementioned option, it is possible to notify the customer before limits are exceeded. So, the customer can adjust the close to overusing resource.
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