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Knowledge Base

Database server list can’t be accessed: 500 GraphQL Internal Server Error

 
databasedatabase serverdatabasesdomainsinternal server error

Symptoms

  • Unable to access into Tools & Settings > Database Servers > database_server_name > X (count of databases):

    500 GraphQL Error
    external server error
    Type GraphQL Error

  • The following error can be found in /var/log/plesk/panel.log:

    ERR [panel] Dependent row(s) 'Domains.id = 10455' isn't found for 'data_bases.dom_id = 10455'.

Cause

Database inconsistency, the ID from the log error is missing from psa.domains table.

Resolution

Apply the solution from this article.

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