Symptoms
-
A website is inaccessible when ModSecurity is enabled
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The following error is found in ModSecurity log in Modsecurity log at Domains > example.com > Web Application Firewall > ModSecurity Log File:
collections_remove_stale: Failed deleting collection (name "ip", key "xxxxx"): external error
-
Comodo Rule Set is not selected at Tools & Settings > Web Application Firewall (ModSecurity) > Settings > Rule set
Cause
Huge ip.pag file from Modsecurity causing a timeout.
Resolution
Solution for Linux
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Go to Tools & Settings > Web Application Firewall (ModSecurity) > Settings tab
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Under Custom directives, add the directive
SecCollectionTimeout 600(default is 3600), then click Apply to save the settings:
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Go to the General tab in the Web Application Firewall.
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Under the option Web application firewall mode select Off, then click Apply to save the settings
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Connect to the server via SSH
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Run the following command to clear the
ip.pagfile:# echo "" > /var/cache/modsecurity/www-data-ip.pag
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In Plesk, under the option Web application firewall mode select On, then click Ok to apply the settings
Solution for Windows
-
Go to Tools & Settings > Web Application Firewall (ModSecurity) > Settings tab
-
Under Custom directives, add the directive
SecCollectionTimeout 600(default is 3600), then click Apply to save the settings: -
Go to the General tab in the Web Application Firewall.
-
Under the option Web application firewall mode select Off, then click Apply to save the settings
-
Connect to the server via RDP
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Run the command below to find the GUID of the affected domain:
C:> plesk db "select guid from domains where name like '%example.com%'"
+--------------------------------------+
| guid |
+--------------------------------------+
| B51D0987-DEC1-415C-8941-6BB5A49D5E7E |
+--------------------------------------+ -
Open Windows Explorer and navigate to the folder
C:Program Files (x86)PleskModSecurityvhosts<GUID>temp -
Empty the file
IWPD_3(examplecom)-ip.pag -
In Plesk in the General tab in the Web Application Firewall, select On, then click Apply to save the settings