A website hosted in Plesk for Windows Server is not accessible over HTTP, when “Require SSL/TLS” IIS setting is enabled: HTTP Error 403.4 – Forbidden

Symptoms

• When opening a website over HTTP in a web-browser, the following error is shown:

  Forbidden
  You do not have permission to access this document.

• When opening this website in a web-browser of Windows Server where the website is hosted, the error is:

  403.4 Forbidden The page you are trying to access is secured with Secure Sockets Layer (SSL).

  Module IIS Web Core
  Notification BeginRequest
  Handler ExtensionlessUrlHandler-Integrated-4.0
  Error Code 0x80070005
  Requested URL http://example.com:80/
  Physical Path C:Inetpubvhostsexample.comhttpdocs
  Logon Method Not yet determined
  Logon User Not yet determined

  More Information:
  This error means that the requested Web page requires SSL. Try to browse to the same URL, but use "https:" instead of "http:".

• When issuing a Let's Encrypt certificate for this domain, the operation fails with:

  Could not issue an SSL/TLS certificate for example.com
  ...
  The authorization token is not available at http://example.com/.well-known/acme-challenge/iF3RL6ACkbhfXrUW5I84u6hur7Qgfdslb8QNGlvMpzo.
  ...
  Details:
  Type: urn:ietf:params:acme:error:unauthorized
  Status: 403
  Detail: 203.0.113.2: Invalid response from http://example.com/.well-known/acme-challenge/iF3RL6ACkbhfXrUW5I84u6hur7Qgfdslb8QNGlvMpzo: 403

Cause

The Require SSL/TLS option is enabled for the domain in Plesk at Domains > example.com > Hosting & DNS > IIS Settings.

Because of the Require SSL/TLS option, a web-browser forces HTTPS secure connection, but the website is served over HTTP and the 403 forbidden error is returned.

Resolution

To make the website accessible over HTTP, disable the Require SSL/TLS IIS option:

• in Plesk

  1. Log in to Plesk.

  2. Go to Domains > example.com > Hosting & DNS > IIS Settings.

  3. Disable Require SSL/TLS option under the section Directory Security Settings.

  4. Apply the changes.

• in IIS Manager

  1. Connect to the Plesk server via RDP.

  2. Disable Require SSL option in IIS Manager at Sites > example.com > SSL Settings and apply the changes.